Product Satisfaction Guarantee

Question/Topic: Product Satisfaction Guarantee

Ans:

We promise your satisfaction with all CRAFT BOXES merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it. We will cheerfully refund the buying cost, exchange it for the same item, or credit the amount against the buying of different item. Factory-direct gift wrap papers and custom merchandise are non-returnable unless damaged or defective.

Craft Boxes Basic Information

Question/Topic: Phone numbers

Ans:

Phone: (+44) 161 850 8317

Question/Topic: Hours of Operation

Ans:

Sales/Customer Service Call Center hours (Weekdays): 6:00 AM – 5:00 PM PST
Will Call Pick Up Hours (Weekdays): 8:00 AM – 5:00 PM PST

Question/Topic: Holiday Schedule

Ans:

We will be closed the following days:

New Year’s Day – Tuesday, January 1, 2019

Memorial Day – Monday, May 27, 2019

Independence Day – Thursday, July 4, 2019

Labor Day – Monday, September 2, 2019

Thanksgiving Day – Thursday, November 28, 2019
Day After Thanksgiving – Friday, November 29, 2019

Christmas Eve – Tuesday, December 24, 2019
Christmas Day – Wednesday, December 25, 2019

New Year’s Eve – Tuesday, December 31, 2019
New Year’s Day – Wednesday, January 1, 2020

General Questions

Question/Topic: Why doesn't the shopping cart work?

Ans:

The shopping cart works regardless of whether cookies are allowed on your computer, however, if cookies are not allowed, our shopping cart cannot remember what things you’ve added once you close the web browser.

Question/Topic: Can I have a copy of my invoice?

Ans:

A copy of the invoice is automatically e-mailed to you within 48 hours. You can also log in to My Account and print a copy.
If you need a copy of your invoice faxed to you, please call us with your request at (+44) 161 850 8317.

Question/Topic: Am I able to track my package?

Ans:

Tracking information is available in a few different areas! If you selected to receive tracking verification and your order has shipped, a tracking number will be emailed to you when available.

You are also ready to sign in to My Account to check your order status. If you would like our Customer Care to help, have your account number ready and please give us a call at (+44) 161 850 8317, ext. 2. Our Customer Care team is available Monday-Friday from 6:00 AM – 5:00 PM PST.

Security & Privacy

Question/Topic: Security Information

Ans:

Craft Boxes is committed to managing the security and privacy of our client’ information. All transactions on our site are secured, encrypted (scrambled), and approved by DigiCert. All credit card information, once submitted, is stored in a safe location off-line and separate from our website. Should you have any other concerns or questions, please feel free to call us at (+44) 161 850 8317, option 2 or e-mail: help@craftboxes.co.uk
To confirm that your connection is safe, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters https (rather than http) located in the URL address window at the top of your browser also indicate that you are utilising a secure browser.

Question/Topic: Is it safe to use a credit card?

Ans:

The Layers of Protection

Thousands of online transactions are processed daily. The current security technology allows worry-free online transactions. In fact, various layers of protection work for you. Here are the cold hard facts:

Red check markProtection Layer One: Encryption
lock gif Blue lock gif Key icon

Your credit card information is encrypted utilising the 256-bit military grade SSL code. It takes a network of computers and a few months of work to break the code.
In essence, the Secure Socket Layer technology (SSL) makes it impossible to decipher the information even if someone manages to filter out these tiny bits of code in the gigabytes of spam and other useless data that is clogging the internet at any moment.

Red check markProtection Layer Two Credit card icons
Craft Boxes is authorized by DigiCert as a secure site.

Red check markProtection Layer Three: Zero Liability Policy
Lock gif Blue lock gif Key icon 

All major credit cards emphasize that online shopping is secure. You enjoy zero liability on unauthorized purchases if someone has access to your credit card.

-What do you do if your statement contains something that you did not order?
-Call your credit card business and dismiss the price.

— How do I know that the server is REALLY secure? There are two independent elements made in your web-browser. First of all, it’s the safety indicator on your browser’s bottom bar. It is either a yellow padlock or an unbroken key. They look like this:

How secure is SSL encryption?
Consider this: In 1995, it took a French graduate student a little over a week to crack a message sent with the traditional 40-bit encryption, and he used a network of 112 computers to do it! The 256-bit technology utilised today is effectively indestructible. It is simply naive to be afraid of the Net.

What do professionals say?

Peter H. Lewis, The New York Times:

— Sending a credit card number to an electronic merchant over the internet is probably the safest way to make such a transaction.

In the last week, for example, I handed my credit card to a waiter who disappeared with it for five minutes. I faxed my credit card details to a business in the UK, and the fax probably lay exposed to everyone in that office for hours and perhaps to the cleaning crew that night.

I called a hotel and gave my card data to a reservation clerk and continued my recklessness by ordering some merchandise from a clothing catalogue, again by reading my card knowledge to some unseen operator … compared with the risk of handing my credit card to a stranger, which I do nearly every day, sending it over the Net is pretty protected.

Michael D. Busch, Editor of AVWeb:

— I just completed a 3-year consulting agreement with Visa International, so I’ve been on the inside of the credit card industry and I’m pretty familiar with the issues. In my opinion, the whole issue of credit card security on the Internet has been grossly overblown by the media. To a large extent, I think it’s a red herring. I am comfortable with sending my own card details via web forms and Internet mail and do so regularly.

Mike Homer, Vice President Netscape Communications:

— I’m not saying this because I believe the Internet can’t be penetrated. Obviously, it can. Rather, I say it because conventional (non-Internet) credit card transactions are so grossly unprotected that I don’t feel that utilising credit cards over the Net exposes one to any extra risk, and it’s probably protected than many (perhaps most) conventional systems of credit card usage.

Question/Topic: The Three Layers of Protection

Thousands of online transactions are processed daily. The current security technology allows worry-free online transactions. In fact, several layers of protection work for you. Here are the cold hard facts:

Red check markProtection Layer One: Encryption
Lock gif Blue lock gif Key icon

Your credit card information is encrypted using the 256-bit military grade SSL code. It takes a network of computers and a few months of work to break the code.
In essence, the Secure Socket Layer technology (SSL) makes it impossible to decipher the information even if someone manages to filter out these tiny bits of code in the gigabytes of spam and other useless data that is clogging the internet at any moment.

Red check markProtection Layer Two Credit card icons
Craft Boxes is authorized by DigiCert as a secure site.

Red check markProtection Layer Three: Zero Liability Policy
lock gif Blue lock gif Key icon 

All important credit cards emphasize that online shopping is safe. You enjoy zero liability on unauthorized purchases if someone has access to your credit card.

-What do you do if your statement contains something that you did not order?
-Call your credit card company and dismiss the charge.

Question/Topic: How secure is SSL encryption?

Ans:

Consider this: In 1995, it took a French graduate student a small over a week to crack information sent with the traditional 40-bit encryption, and he used a network of 112 computers to do it! The 256-bit technology utilised today is practically unbreakable.

Privacy Policy

Question/Topic: How we use customer information

Ans:

Contact information from the order form is utilised to send orders and information about our organisation to our customers. The consumer’s contact information is also used to get in touch with the client when required. Users may opt-out of receiving future mailings; by clicking unsubscribe at the bottom of any marketing information. The financial message we collect is used to bill the consumer for products and services. Unique identifiers are assembled from website users for use as account numbers in our record system.

Question/Topic: What are cookies?

Ans:

Cookies are tiny document files stored on your computer when you visit a website and contain a message about the visit. Cookies cannot injure your computer and do not contain any private or personal information.
CraftBoxes.co.uk uses cookies to remember who you are and the contents of your shopping cart. Cookies are solely utilised to increase your shopping experience with Craft Boxes.

Question/Topic: Does my computer need to accept cookies to shop at CraftBoxes.co.uk?

Ans:

Yes, currently Craft Boxes does require that your web browser be set to accept cookies, in order to be ready to access certain features on CraftBoxes.co.uk, such as the shopping cart.

Question/Topic: How do I enable cookies within my browser?

Ans:

Each type and version of a web browser manages cookies uniquely. Please refer to your particular browser’s online help.

Lowest Price Guarantee

Question/Topic: Lowest Price Guarantee

Ans:

Craft Boxes strives to give you the lowest rates every day. In the event you find a lower advertised rate for in-stock identical item and quantity, just call our customer service department or email them at help@craftboxes.co.uk and tell them where you found it. We will match or beat any competitor’s nationally advertised price either before or up to 10 days after your order. Please remember to have proof of the low cost available to e-mail when you call. The Craft Boxes will issue a store credit for value matches up to 10 days after purchase which will be equal to the difference between our rate and others price for the same items and quantities. Our guarantee is not valid on competitor close-outs, misprints, special bargains, special promotions, auctions, eBay, Amazon, liquidations, Walmart, or member club pricing. Craft Boxes reserves the right to reject any price match that cannot be verified by proof acceptable to Craft Boxes in its sole discretion. Please be aware “low rates” can come with exorbitant “shipping & handling” costs and other “hidden charges” that may raise your actual cost well beyond our low, dependable, everyday prices. Craft Boxes may look at comparable shipping and handling when figuring the cheapest rate.

Question/Topic: Price Match Guarantee

Ans:

If you find an identical product with a cheaper advertised rate, let us know within 10 days after your purchase! We will be happy to match their cost.

Returns & Exchanges

Question/Topic: Refunding Your Return

Ans:

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was created. If you paid for your merchandise by check, please provide two business weeks for the refund check to be processed.

Submit Order
We are fast! As soon as you submit your order we prepare your order quickly. We are sorry, but we will not be able to cancel or change your order. We would be glad to assist you with any returns or exchanges. Please see our guarantee above.

Question/Topic: How do I return or exchange an item?

Ans:

Please log into your account on our website
1. Go to the My Account section and choose “Request a Return
2. Follow the directions there to complete your return.

If you have questions, please contact Customer Service at (+44) 161 850 8317 option 2
or email us at help@craftboxes.co.uk
To return merchandise delivered on a Craft Boxes truck, please contact Customer Service at (+44) 161 850 8317 option 2.

We will accept for return any* item however it must be returned to our warehouse in 100% salable situation within 30 days to qualify for a full refund. We are unable to accept any returns of merchandise after 30 days from date of receipt.
Defective Merchandise must be approved for return within 30 days of receipt to qualify for a full return.

* Special factory direct things, which are clearly posted and listed on our web pages as nonreturnable, are not returnable unless defective. Custom created or custom printed merchandise created uniquely for you is not returnable unless defective.

Please package your return properly. Send the package securely wrapped to Craft Boxes Returns 2164 N. Batavia Street Orange, CA 92865-3104. UPS and FedEx are the preferred carriers for sending returns because they provide shipping insurance and tracking services.

Shipping charges are nonrefundable.

Please remember that Craft Boxes is not responsible for items lost or damaged in transit.

Once we have received and prepared your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for a refund check to be prepared.

Question/Topic: How do I return or exchange an item?

Ans:

Please log into your account on our website
1. Go to the My Account section and choose “Request a Return
2. Follow the directions there to complete your return.

If you have questions, please contact Customer Service at (+44) 161 850 8317 option 2
or email us at help@craftboxes.co.uk
To return merchandise delivered on a Craft Boxes truck, please contact Customer Service at (+44) 161 850 8317 option 2.

We will accept for return any* item however it must be returned to our warehouse in 100% salable situation within 30 days to qualify for a full refund. We are unable to accept any returns of merchandise after 30 days from date of receipt.
Defective Merchandise must be approved for return within 30 days of receipt to qualify for a full return.

* Special factory direct things, which are clearly posted and listed on our web pages as nonreturnable, are not returnable unless defective. Custom created or custom printed merchandise created uniquely for you is not returnable unless defective.

Please package your return properly. Send the package securely wrapped to Craft Boxes Returns 2164 N. Batavia Street Orange, CA 92865-3104. UPS and FedEx are the preferred carriers for sending returns because they provide shipping insurance and tracking services.

Shipping charges are nonrefundable.

Please remember that Craft Boxes is not responsible for items lost or damaged in transit.

Once we have received and prepared your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for a refund check to be prepared.

Question/Topic: What if I received the wrong item?

Ans:

Call the Customer Service department for assistance at (+44) 161 850 8317, option 2. Customer Service is open Monday through Friday from 6:00 AM – 5:00 PM Pacific time. Please have your account number ready to ensure fast service.

Question/Topic: What if an item is missing from my order?

Ans:

Call the Customer Service department for assistance at (+44) 161 850 8317, option 2. Customer Service is open Monday through Friday from 6:00 AM – 5:00 PM Pacific time. Please have your account number ready to assure fast service.

Question/Topic: What if I received a damaged or defective item?

Ans:

Call the Customer Service department for assistance at (+44) 161 850 8317, option 2. Customer Service is open Monday through Saturday from 6:00 AM – 5:00 PM Pacific time. Please have your account number ready to assure fast service. We will immediately send a replacement or issue a full refund after you have returned the damaged or defective product. You are not charged any extra shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods and the return of the damaged or defective product. We are unable to accept Defective or damaged claims after 30 days from date of receipt.

Question/Topic: What if the item color does not match the picture?

Ans:

We cannot guarantee that your computer monitor’s display of any colour will be accurate.
At Craft Boxes, your satisfaction is guaranteed. If any product does not live up to your expectations, easily send it back within 30 days from the date of buying. Unfortunately, we cannot refund your shipping costs.

Question/Topic: Are shipping and handling charges refundable?

Ans:
Unfortunately, we cannot refund shipping and handling charges.

Question/Topic: When will my credit appear on my account?

Ans:
Once we have received and prepared your return, we will issue a credit to the credit card on which the buying was made. If you paid for your merchandise by check, please allow two business weeks for a return check to be processed.