Shipping & Returns Our goal is to ship products straight after they are printed. Typical turnaround time is 10-12 working days depending on your product, quantity and customization. We will Do our best to meet your deadlines but cannot be held responsible for delays in production or shipping. Please contact us for more information if want to have special arrangements like fast delivery.
After you place an order with us, we start creating the digital artwork and send it to you for approval. The time taken by us to complete the digital artwork depends on the product details and the order volume. We may also require information and feedback from you in order to complete the digital artwork. Once we receive your comments/ instructions and approve the artwork, we start working on your product/ products as per the agreed turn-around time.
Thanks for choosing our CraftBoxes.co.uk. We want to be sure that you only receive the highest quality products. You can read our Shipment Policy below to learn about how we handle your order, how it is shipped, and when you should expect to receive your order.
These Terms and Conditions provide you with information concerning the terms and conditions applicable to your use of this Site and in particular your purchase of Products via this Site. These Terms and Conditions may be subject to change at any time, so you are encouraged to review them each time you place an order with us.
Here at Craftboxes.co.uk, we stand behind everything we make. Each of our products is designed to help you get the best possible clean on any floor in your home. To help us provide better customer service, please read and understand our shipping and return policy prior to purchasing your boxes product.
Copyrights And Trademarks
All artwork, slogans, or trademarks contained in or on any website or marketing material owned or controlled by you and used to promote your Products is subject to the ownership of, and shall at all times remain the sole property of, Seller. By placing an order on this Site, you are hereby authorized to use Artwork in connection with the production and sale of Your Product. You also agree not to reproduce Artwork in any form without Seller’s prior written consent.
You are responsible for any Content you submit, upload, post or otherwise transmit via the Service. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree not to use the Service to upload, post or otherwise transmit any Content that contains material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, libellous, invasive of another’s privacy, infringing of another’s rights, hateful, racist or otherwise objectionable under applicable laws.
You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via. We do not control the Content posted via our Services and, as such, we do not guarantee the accuracy, integrity or quality of such Content.
Design And Artwork
Customers are responsible for providing images in a file format compatible with the current industry standards. All artwork or designs and images must be provided in CMYK format, at a minimum resolution of 300 DPI. is not responsible for any colour changes that occur in conversions from RGB to CMYK colour modes. is also not responsible for images printed as fuzzy, distorted or pixilated due to the customer provided artwork.
Proofing And Matching
The last step in the process is getting your order to look perfect. All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and or production speed, and confirming that all of the customer requirements have been accurately noted. The final proof will be prepared once we have received your documentation of “OKs”.
In general, ink density may vary depending on the number of printed colours. Two-colour printing cannot create a duo-tone appearance, since it is difficult to match the height of the two colours (usually black and a lighter colour). Since we do not have control over this matter, we ask that you approve a print proof before running any jobs with 2 or more colours. For full colour 4/0 or 8/4 or larger, please order a colour match proof to ensure the desired result.
Colour Accuracy And Hardcopy Proofs
We understand that your logo, font and colour scheme are extremely important in branding your identity. Craftboxes.co.uk, therefore, guarantees that all printing will be scaled to the correct size, use the correct ink colours, and be reflective of your print-ready files. However, Craftboxes.co.uk cannot guarantee colour match between the printed material and your print-ready files because of limitations in the printing processes, different properties of various printing surfaces, as well as neighbouring image ink requirements of other images positioned on the same panel or display surface.
If you want to change your order after it has been placed, we will try to help. Please note that once the items have been made for and shipped to you, it cannot be cancelled. There will be some exceptions if you are fortunate enough to catch the earlier procedure before it goes into production. If you wish to cancel an item, you must do so within 24 hours of placing the order. If you fail to notify us within 24 hours, our warehouse will process and ship out your order. If there is a mistake on our part, we will correct it.
The charge for cancelling an order is 20% minimum of the total order amount. The cancellation fee also covers administration, bank charges and design fees. Costs can increase up to 50% of the total order amount depending on the order deadline and the current stage of production. The cancellation cost is calculated based on the current workload and fee structure at the date of order cancellation.
Once an order has been placed successfully, refunds and/or cancellations are not accepted.
Return And Refund
We do not offer refunds or credits. If we made an error with your order, we will reprint it. Unfortunately, we do not offer credit for prints or framed prints that you have no use for.
Please inspect your order upon delivery for any damage and/or missing items. If any defects or damage is discovered, please refuse the delivery from the driver at the time of delivery and contact us so we can make it right. We must be notified of any damage or missing items within 7 to 10 business days after you receive your order. If you discover issues with your order after you have already accepted it, we will not be able to refund or replace those issues with a new product or a refund.