Terms and Conditions
These Terms and Conditions explain the basis on which you may use the Craft Boxes UK website, request a quotation and order custom packaging, printed boxes, artwork or related services from us.
Key points to understand before approving production
This summary is provided for convenience. The detailed provisions in the full terms below apply to each quotation and order.
Written specifications
Dimensions, materials, quantity, printing and finishing should be confirmed in writing.
Artwork approval
Production begins only after the relevant proof and job specification have been approved.
Turnaround estimates
Typical production is 7–10 working days, but timing depends on the final specification and approval.
Delivery dates
Estimated dispatch or delivery dates are not guaranteed unless expressly agreed in writing.
Custom-made products
Change-of-mind cancellation rights may not apply to packaging made to your specification.
Statutory rights
Nothing in these terms excludes rights that cannot lawfully be limited or excluded.
Introduction and acceptance
These Terms and Conditions govern your use of craftboxes.co.uk and the supply of custom packaging, printed boxes, artwork, design work and related products or services by Craft Boxes UK.
By using this website, submitting a quote request, approving a quotation or placing an order, you confirm that you have read and accepted the terms that apply to the relevant activity.
We may update these terms periodically. The terms supplied or available when an order is accepted will normally apply to that order unless a variation is agreed in writing.
Definitions
The person, company, partnership, organisation or other entity requesting a quotation or placing an order.
An individual acting wholly or mainly outside their trade, business, craft or profession.
A customer acting for purposes connected with a trade, business, craft or profession.
Packaging, printed boxes, samples, prototypes, artwork or other goods included in an accepted order.
The approved dimensions, structure, materials, quantity, print, finishes, delivery details and other order requirements.
A digital or physical representation supplied for review before production.
Use of this website
You may use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access or submit harmful, unlawful or infringing material.
Website information is provided for general guidance. Product photographs, illustrations, sample specifications and colour representations may not reproduce the exact appearance, construction or performance of a finished custom product.
Product availability, descriptions and website content may be corrected or updated without prior notice.
Quotations and order acceptance
A quote request is not an order. A quotation is based on the information available when it is prepared and may be subject to clarification, technical review and written acceptance.
Unless stated otherwise, a quotation may include assumptions about dimensions, materials, printing, finishing, quantity, packing and delivery. You must review these details before accepting the quotation.
An order is accepted when we confirm acceptance in writing, receive any required payment and obtain the approvals or information needed to begin the work.
Verbal discussions do not amend a quotation or specification unless the change is confirmed in writing.
Customer information and specifications
You are responsible for providing accurate, complete and timely information needed to prepare a quotation, artwork, proof or finished order.
This may include:
- Internal product or box dimensions
- Measurement units
- Product weight and fragility
- Material and board-grade requirements
- Printing colours and coverage
- Finishing requirements
- Quantity and delivery details
- Artwork, logos, text and barcodes
- Food-contact, regulatory or product-specific requirements
We are not responsible for errors caused by inaccurate, incomplete or ambiguous customer information, except to the extent that we have expressly accepted responsibility for checking that information.
Design and artwork requirements
Customer-supplied artwork should be provided in a suitable print-ready format. Unless otherwise agreed, artwork should use CMYK or specified spot colours, include the required bleed and use images of sufficient resolution for the intended print size.
RGB-to-CMYK conversion can alter the appearance of colours. Low-resolution, compressed, enlarged or otherwise unsuitable artwork may print with visible pixelation, distortion or reduced detail.
Where we assist with artwork preparation, the customer remains responsible for reviewing and approving the final proof unless we expressly agree otherwise in writing.
Proofing and customer approval
We normally send a digital artwork proof and relevant job specification for approval before production. Physical or colour-matched proofs are available only where quoted or agreed.
You must carefully check all information shown on the proof or specification, including:
Written approval authorises us to proceed using the approved proof and specification. Changes requested after approval may cause additional costs and delay.
We are not responsible for customer-approved errors that appeared in the proof or specification and were reasonably capable of being identified during review.
Colour accuracy and print matching
We aim to reproduce approved artwork accurately, but exact colour matching cannot always be guaranteed. Appearance may vary because of material shade, ink absorption, print method, coating, lamination, screen calibration and normal production tolerances.
Colours displayed on a monitor are not a reliable substitute for a printed colour reference. A physical colour proof, drawdown, press proof or agreed Pantone reference may be recommended where colour accuracy is commercially critical.
Reorders may show reasonable colour variation from earlier production runs because of material, ink, machine and environmental differences.
Materials, dimensions and manufacturing tolerances
Paperboard, kraft board, corrugated board and other packaging materials may naturally vary in shade, texture, thickness, fibre appearance and surface characteristics.
Cutting, creasing, gluing, printing and finishing are subject to reasonable manufacturing tolerances. Minor variations that do not materially affect the intended use of the packaging will not automatically constitute a defect.
Unless expressly stated, measurements refer to the agreed internal dimensions of the assembled box. The customer should confirm whether supplied measurements relate to the product or the packaging itself.
Production and turnaround
Production normally begins after we have received the required payment, information and written approval of the final artwork and specification.
A typical production turnaround is approximately 7–10 working days. This is an estimate only and may vary according to the product, quantity, material availability, printing process, finishes, proofing requirements and production workload.
Time spent waiting for customer information, feedback, proof approval, payment or corrected artwork does not form part of the estimated production period.
Expedited production or delivery must be agreed before the order is accepted. Additional charges may apply, and an expedited estimate is not a guarantee unless expressly confirmed as such in writing.
Dispatch, shipping and delivery
We aim to dispatch products promptly after production and quality review. Delivery dates are estimates unless an expressly guaranteed service has been agreed in writing.
The customer must provide an accurate delivery address and ensure that someone is available to receive the consignment where required. Extra costs caused by an incorrect address, refused delivery or repeated delivery attempt may be charged to the customer where reasonable.
Risk in the products passes in accordance with applicable law and the agreed delivery terms. Business-customer delivery terms may be stated separately in the quotation or order confirmation.
If a delay occurs, contact us promptly so that we can investigate the production or courier status.
Inspection on delivery and reporting problems
Please inspect the outer packaging and delivered products as soon as reasonably possible.
Where a consignment is visibly damaged on delivery, record the damage with the courier, retain the packaging and take clear photographs before opening or moving the goods where practical.
Notify us promptly about damage, shortages or suspected manufacturing defects. Business customers should normally notify us within seven working days of delivery so that evidence can be reviewed and courier or production claims can be investigated.
A notification deadline does not remove statutory consumer rights that apply to faulty, damaged or misdescribed goods.
Defects, shortages and reprints
If we confirm that products do not materially comply with the approved specification because of an error for which we are responsible, we will provide an appropriate remedy in accordance with the circumstances and applicable law.
A remedy may include correction, replacement, reprinting, a price reduction or refund where legally required or otherwise agreed.
We may ask for photographs, samples, packaging labels, delivery documents and a reasonable opportunity to inspect the affected products before confirming a remedy.
Products should not be used, altered, distributed or discarded after a suspected defect is identified unless this is necessary for safety or agreed with us.
Order changes and cancellation
Contact us immediately if you want to amend or cancel an order. We will consider the request based on the stage reached, but cannot guarantee that a change or cancellation will be possible.
Cancellation may be possible, subject to payment, banking or administration costs already incurred.
Charges may apply for artwork, administration, proofing and technical work already completed.
The customer may be responsible for materials, tooling or supplier costs already committed to the order.
Cancellation may no longer be possible, and the full order value may remain payable.
Any cancellation charge will reflect reasonable work completed, costs incurred and commitments made at the time the cancellation request is received.
Design-only or artwork services that have already been fully performed or approved may be non-refundable, subject to applicable consumer law.
Returns, refunds and custom-made goods
Most products supplied by Craft Boxes UK are manufactured, printed or personalised according to an individual customer specification. Change-of-mind cancellation or return rights may therefore not apply once custom production has begun or the goods have been made.
This does not affect rights relating to products that are faulty, damaged, not as described or otherwise fail to meet legal requirements.
Do not return products without first contacting us and receiving return instructions. Unauthorised returns may delay investigation and may not be accepted at the delivery location.
Where a refund is due, it will normally be made using the original payment method unless another method is agreed.
Copyright, designs and intellectual property
Each party retains ownership of the intellectual property it owned before the order.
The customer retains ownership of customer-supplied logos, trademarks, artwork and other materials, subject to any third-party rights.
By submitting content, the customer grants us a limited licence to use, reproduce, adapt and transmit that content as reasonably required to prepare proofs, manufacture the order, arrange delivery and provide related services.
Unless the quotation expressly transfers ownership, original concepts, structural designs, dielines, templates, production files, working files and artwork created by or for Craft Boxes UK remain our property or that of the relevant creator. The customer receives the usage rights stated in the quotation or written agreement.
The customer must not reproduce, resell or distribute our proprietary templates, concepts or working files without written permission.
Customer content and legal responsibility
You are responsible for content supplied for an order and confirm that you have the rights, licences, permissions and approvals required for us to use it.
You must not submit content that:
- Infringes copyright, trademark or other intellectual-property rights
- Is unlawful, fraudulent, defamatory or misleading
- Violates privacy, confidentiality or publicity rights
- Contains hateful, threatening, abusive or discriminatory material
- Promotes illegal activity
- Contains malware or harmful code
- Would cause us to breach applicable law
We may refuse, suspend or cancel work involving content that we reasonably believe is unlawful, infringing, unsafe or otherwise inappropriate.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we are not responsible for losses caused by inaccurate customer information, customer-approved artwork errors, unsuitable customer-supplied files, misuse of the products or failure to follow agreed storage, packing or handling requirements.
For business customers, we are not liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of business, loss of goodwill or loss arising from third-party commitments, except where liability cannot lawfully be excluded.
Any financial liability cap applicable to a business order should be stated in the quotation, order confirmation or separate written agreement.
Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control. These may include courier disruption, severe weather, fire, flood, power failure, industrial action, material shortages, import or customs delays, equipment failure, cyber incidents, public-health restrictions or supplier disruption.
Where such an event occurs, we will take reasonable steps to reduce its effect and keep the customer informed where practical.
Terms applying to business customers
If you place an order on behalf of a business, you confirm that you have authority to bind that business.
Business quotations may contain additional commercial terms covering payment, credit, delivery, risk, liability, tolerances, storage and dispute resolution. Where those terms conflict with this page, the specifically agreed written terms will take priority for that order.
Business customers are responsible for confirming that the packaging is appropriate for the product, legal labelling, product safety, transport, storage and regulatory requirements unless we expressly agree to provide specialist compliance advice.
Consumer rights
Consumers may have legal rights in addition to these terms. Goods supplied to consumers must meet standards required by applicable law, including requirements relating to satisfactory quality, fitness for purpose and correspondence with description.
Distance-selling cancellation rights may apply to standard, non-customised goods. However, those rights may not apply to goods made to the consumer’s specifications or clearly personalised.
The exclusion of a change-of-mind right for custom-made goods does not remove legal remedies where products are faulty, damaged, misdescribed or otherwise fail to conform to the contract.
Nothing in these terms restricts consumer rights that cannot lawfully be restricted.
General provisions
Entire agreement
The accepted quotation, specification, proof, order confirmation and these terms form the agreement for the order.
Written variations
A variation is effective only when confirmed by an authorised representative in writing.
Severability
If a provision is found invalid or unenforceable, the remaining provisions will continue to apply.
No waiver
A delay in enforcing a right does not mean that the right has been waived.
Assignment
We may use appropriate production, technology, payment and delivery providers to fulfil an order.
Third-party rights
A person who is not a party to the agreement has no right to enforce it unless the law or written agreement says otherwise.
Governing law and disputes
These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales, subject to any mandatory rights that apply to consumers elsewhere in the United Kingdom.
Business customers agree that the courts of England and Wales will have jurisdiction unless another arrangement is agreed in writing.
We encourage customers to contact us first so that concerns can be reviewed and an appropriate resolution explored.
Contact Craft Boxes UK
Contact us if you have a question about these terms, an existing quotation or an order.
Lytchett House, Wareham Road,
Poole, Dorset, United Kingdom, BH16 6FH
Discuss your order before approving production
Contact our team if you need clarification about artwork, turnaround, delivery, cancellation or another part of your packaging specification.
