Pay your Craft Boxes UK invoice online
Enter the details shown on your invoice and continue to the secure payment step. Please check the invoice number and payment amount carefully before submitting the form.
Complete your payment in three steps
Keep your invoice available while completing the form so that the reference and amount match the document issued by our team.
Enter the invoice details
Add your name, email address, invoice number and the payment amount shown on your invoice.
Check the information
Confirm that the invoice reference and amount match before moving to the secure payment step.
Complete the payment
Continue to the payment screen and enter the requested card or payment details securely.
Enter your invoice information
Use the same customer name, email address and invoice reference shown on the invoice issued by Craft Boxes UK.
Please do not submit card details through the message field, email or telephone. Payment details should be entered only within the secure payment step.
Information to keep with your records
Keep a copy of your invoice and payment confirmation together. These details help identify the relevant order if you need to contact us later.
Invoice reference
Quote the invoice number whenever you contact us about the payment or related packaging order.
Processing time
Payment confirmation and allocation may not always appear immediately after submission.
Confirmation email
Check the email address submitted in the form and retain any payment confirmation received.
Payment queries
Contact us promptly if the wrong amount was paid or the payment appears more than once.
Help with paying an invoice
Review these common questions before contacting our support team about an invoice payment.
Contact Craft Boxes UKWhere can I find my invoice number?
The invoice number should appear near the top of the invoice sent by Craft Boxes UK. Enter the complete reference without changing its format.
Which payment amount should I enter?
Enter the amount currently due on the invoice. Contact us before submitting if the amount has changed or a partial payment has already been made.
What should I do if my payment fails?
Check the entered information and payment details. Contact your payment provider or Craft Boxes UK if the issue continues.
How do I check whether a payment was received?
Check for a payment confirmation and your bank or card statement. Contact our team with the invoice reference if confirmation remains unclear.
Can I pay part of an invoice?
Make a partial payment only where this has been agreed with Craft Boxes UK. Otherwise, enter the full amount currently due.
What if I enter the wrong invoice number?
Contact us promptly with the payment information, correct invoice reference and customer details so the payment can be investigated.
Confirm your invoice details with our team
Contact Craft Boxes UK before submitting if the invoice amount, reference, customer information or payment status is unclear.
